Answers to common questions
Can't find an answer? Just drop us a line — we're happy to help.
General
How quickly do you respond to enquiries?
Usually within one business day. For more complex projects we are happy to jump on a short call.
Are my designs and data kept confidential?
Yes. Your files and ideas are treated confidentially; on request we are happy to sign a non-disclosure agreement (NDA).
3D printing
Which file formats can I upload?
For 3D printing: STL, OBJ and 3MF. For CAD projects we also work with STEP and IGES.
Which materials do you offer?
PLA, PETG, ABS as standard. Further materials on request.
CAD
Can you design from a sketch or a photo?
Yes. From sketches, photos or a physical part we create a clean CAD model via reverse engineering.
What deliverables do I get?
Parametric 3D models and exports (STEP, STL, 3MF) plus, on request, standards-compliant technical drawings.
Software
Which technologies do you use?
A modern stack: Next.js, React and TypeScript on the web, Flutter for apps, Supabase/PostgreSQL and Stripe in the backend, AI where it makes sense.